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Policies, Procedures, and Practices - Government-wide Section 508 Assessment Criteria

Policies, Procedures, and Practices

The section asks about your agency's development, implementation, and continuous improvement of ICT accessibility related policies, procedures, directives and standards and the inclusion of digital accessibility into relevant policies across all business functions of your agency.

Question 27

What is the status of your agency's Section 508/ICT accessibility policy? (*Required)

Select one:

  1. Does not exist
  2. In draft
  3. High-level Section 508/ICT accessibility policy signed, but needs to be revised and/or more detail included [upload written Section 508 policy]
  4. Signed, published Section 508/ICT accessibility policy that describes roles and responsibilities agency-wide for implementing and ensuring Section 508 requirements [upload written Section 508 policy]
  5. Signed, published Section 508/ICT accessibility policy is appropriately referenced in other relevant agency policies and is regularly reviewed and updated [upload written Section 508 policy]
  6. Unknown

The accessibility policy referenced here is your agency’s policy for implementing Section 508 requirements throughout the agency.

Question 28

To what extent does your agency incorporate ICT accessibility in all relevant agency policies and directives (i.e., policies and directives that govern procurement, development, maintenance, and/or use of ICT)? (*Required)

Select one:

  1. ICT accessibility is not included in any agency policies/directives
  2. Agency has a signed ICT accessibility policy only
  3. ICT Accessibility included in some relevant policies/directives agency-wide
  4. ICT Accessibility included in most relevant policies/directives agency-wide
  5. Agency includes consideration for ICT accessibility in its policy/directive creation, review, and management process, and most/all relevant policies include consideration for ICT accessibility requirements
  6. Unknown

The IT Accessibility Policy Framework can assist your agency in determining if ICT accessibility is incorporated into all relevant policies and directives.

Question 29

Indicate if your agency has formal, written policies and procedures for processing and resolving complaints filed in relation to Section 508 non-conformance issues. (*Required)

Select one:

  1. No, agency has not established any policies nor procedures to process Section 508-related complaints
  2. Agency manages Section 508-related complaints on an ad hoc basis and has a plan to establish formal policies and procedures for processing and resolving complaints specifically related to Section 508 non-conformance
  3. Agency has a formally established complaint process with specific procedures for dealing with Section 508-related complaints (e.g., under the process for managing Section 504 complaints)
  4. Agency has established specific, repeatable policies and/or procedures to process Section 508-related complaints and has established performance measures related to processing Section 508-related complaints
  5. Agency has an established specific policies and/or procedures to process Section 508-related complaints with a tracking system and feedback loops for continuous improvement
  6. Unknown

Question 30

Does your agency provide instructions about how the public and employees can file complaints related to Section 508? (*Required)

Select one:

  1. No instructions are provided
  2. Instructions are provided upon request for employees and the public
  3. The agency maintains both public agency site(s) and intranet site(s) but instructions are only provided on one or the other
  4. The agency maintains both public agency site(s) and intranet site(s) and instructions are provided on both OR the agency only maintains either public agency site(s) or intranet site(s) and instructions are provided there
  5. The agency maintains both public agency site(s) and intranet site(s) and instructions are provided on both OR the agency only maintains either public agency site(s) or intranet site(s) and instructions are provided there; AND instructions are regularly reviewed to incorporate feedback and refine processes, including active monitoring of complaints
  6. The agency does not maintain any public internet or internal intranet websites, but it regularly distributes instructions to employees and agency customers/constituents/stakeholders via other communication channels; AND instructions are regularly reviewed to incorporate feedback and refine processes, including active monitoring of complaints
  7. Unknown

Reviewed/Updated: May 2023

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