Communications
Questions in this section ask about your agency's internal and external communication accessibility considerations. If your agency does not release communications, please select N/A as needed.
Question 31
To what extent does your agency communicate with employees and contractors about Section 508 requirements. (*Required)
Select one:
- Agency does not distribute agency-wide communications regarding ICT accessibility or Section 508 requirements
- Agency sometimes distributes some formal communications about ICT accessibility, but communications are typically ad hoc
- Agency regularly distributes formal communications from agency leadership regarding ICT accessibility policies, issues, best practices, tools, support, etc.
- Agency frequently distributes formal communications from agency leadership regarding ICT accessibility and has defined a communications plan to coordinate key messaging, scheduling, and modes of communication
- In addition to response (d), agency has defined clear goals and objectives for ICT accessibility-related communications to promote awareness and education regarding Section 508 requirements, regularly measures communication outcomes, and incorporates feedback mechanisms to continually update and improve communications
- Unknown
- N/A - agency does not issue any formal communications (internal or external)
Question 32
Indicate to what extent your agency has a formalized process or plan for creating accessible, agency official communications (internal and external). (*Required)
Select one:
- Agency does not have any formalized plan or process to ensure formal communications are accessible
- Agency sometimes takes steps to ensure formal communications are accessible, but efforts to ensure accessibility are typically ad hoc
- Agency has defined and regularly follows formal processes to ensure formal communications are accessible
- Agency frequently follows formal processes to ensure formal communications are accessible, including formal review and Section 508 conformance validation prior to publication, resulting in few accessibility issues for communications recipients
- Agency almost always follows formal processes to ensure communications are accessible, resulting in little to no accessibility issues for recipients, and agency employs feedback mechanisms to improve accessibility and usability of communication content
- Unknown
- N/A - agency does not issue any formal communications (internal or external)
Question 33
Indicate how your agency provides accessible information and associated resources to employees in response to an emergency (e.g., Continuity of Operations, Active Shooter, pandemic-related, etc.). (*Required)
Select one:
- Agency does not have any formalized plan or process to ensure emergency communications are accessible
- Agency sometimes takes steps to ensure emergency communications are accessible, but efforts to ensure accessibility of these resources are typically ad hoc
- Agency has defined and regularly follows formal processes to ensure emergency communications are accessible
- Agency frequently follows formal processes to ensure emergency communications are accessible, including formal quick-turn process for review and Section 508 conformance validation prior to publication, resulting in few accessibility issues for recipients
- Agency almost always follows formal processes to ensure emergency communications are accessible, resulting in little to no accessibility issues for recipients, and agency employs feedback mechanisms to improve accessibility and usability of emergency communication content and associated resources
- Unknown
- N/A - agency does not issue any formal internal emergency communications
Question 34
Indicate how your agency provides accessible, mission-related emergency communications to external stakeholders (e.g., public safety, law enforcement, disaster-related, weather-related, etc.). (*Required)
Select one:
- Agency does not have any formalized plan or process to ensure external emergency communications are accessible
- Agency sometimes takes steps to ensure external emergency communications and associated resources are accessible, but efforts to ensure accessibility of these resources are typically ad hoc
- Agency has defined and regularly follows formal processes to ensure external emergency communications and associated resources are accessible
- Agency frequently follows formal processes to ensure external emergency communications and associated resources are accessible, including formal quick-turn process for review and Section 508 conformance validation prior to publication, resulting in few accessibility issues for recipients
- Agency almost always follows formal processes to ensure external emergency communications and associated resources are accessible, resulting in little to no accessibility issues for recipients, and agency employs feedback mechanisms to improve accessibility and usability of external emergency communication content and associated resources
- Unknown
- N/A - agency does not issue any formal external emergency communications
Reviewed/Updated: May 2023