Conformance Metrics - Government-wide Section 508 Assessment Criteria

Estimate how many individual pages are public facing:

• A web application may work on a single web page (single URL) but have multiple tabs and sections with dynamically generated content depending on the user’s tasks (this counts as one web page).
• A single web page may be automatically rendered one way for a PC browser, and another way for a Tablet/Mobile Device (this counts as one web page).

The reported number should be your agency’s estimation based on available data sources. Sources include:

• Your agency’s web team,
• The analytics (e.g., Google Analytics) and/or Website Dashboard that your agency uses,
• Use public Google index count. Navigate to Google and type [your agency].gov or [your agency].mil. For example, Google search “GSA.gov”. Below the search bar and above the linked results will be a total count of sites Google found. GSA.gov returned “About 86,000,000 results”.

NOTE: When seeking the above information from your agency’s web team, your agency point of contact (POC) will also need certain information on the most frequently used digital content elements of your agency website, as required by Questions 79, 80, and 81.

NOTE: For websites operated in collaboration between multiple agencies, only count the pages if your agency is considered the primary owner or manager of the website.

Only estimate the number of unique web pages that were tested for accessibility manually, with an automated tool, and/or both manually and with an automated tool during the current reporting period (June 1, 2022 through May 31, 2023).

If, during this reporting period, your agency only tested the required digital content elements in Question 79 for this assessment, answer “10” web pages for this question.

If, during this reporting period your agency tested additional pages, then your agency’s answer should include the 10 required plus the additional number your agency tested as part of your agency’s regular program.

NOTE: If a web application appears on a single web page (single URL), count it as one web page.

For a web page to be Section 508 conformant, the entire page must meet all applicable Section 508 technical requirements. For web, this is, at a minimum, WCAG 2.0 Level A and AA Success Criteria.

To be able to report accurate data for this question, each page must be fully tested; manual testing is necessary (but may be used alongside automated tools).

If your agency has only tested the required 10 web pages in Question 79, please provide metrics here for only those pages. If your agency tested additional pages within the reporting period (June 1, 2022 through May 31, 2023), use (combine) both data sets to report conformance metrics for your agency’s internet sites.

NOTE: Web-based applications with dynamic content or customizable views within a single page should be counted as one page.

Follow the formula below to report the total percentage of web pages that are fully conformant:

1. Determine whether each web page tested “passes” or “fails” Section 508 conformance.
   • “Pass” means that the web page meets all applicable Section 508 technical requirements.
2. Total Percentage = [total number of passing web pages divided by the total number of web pages tested] x 100%.
3. For example: 20 web pages are tested. 13 web pages are found to be fully conformant. 7 web pages have one or more Section 508 defects present. 13/20 = .65 x 100 = 65% of web pages fully conform to Section 508 standards. Round to the nearest whole number when necessary.

If your agency only tested the required 10 web pages in Question 79, please provide metrics here for only those pages. If your agency tested additional pages within the reporting period (June 1, 2022 through May 31, 2023), use (combine) both data sets to report conformance metrics for your agency’s internet sites.

Below is an example of how to calculate the average number of Section 508 non-conformance issues per page:

1. Determine how many web pages were evaluated in the reporting period. 2.Review agency test reports (manual testing, automated testing, or a combination of both manual and automated testing) and count how many non-conformance issues were found for each page tested.
   • Additional testing is not needed to answer this question; use the test reports your agency has available to provide data for this question.
2. Average number of non-conformance issues per page = Total number of all non-conformance issues found divided by the total number of pages
3. For example: 20 web pages are tested. The defects found per page are: 45, 75, 80, 12, 30, 48, 53, 90, 5, 16, 20, 22, 4, 8, 16, 11, 21, 13, 9, 0 = 578. 578/20 = 28.9. Round to the nearest whole number and report 29.

NOTE: Web-based applications with dynamic content or customizable views within a single page should be counted as one page.

If your agency tests certain web pages with automated tools only, enter that number here. As noted, this survey is for the reporting period only (June 1, 2022 through May 31, 2023); additional testing after the reporting period is not necessary in order to answer this question.

If your agency tests web pages using a combination of both automated and manual tests (to fully evaluate against all applicable Success Criteria) then provide that answer in Question 68.

NOTE: The sum of responses to Questions 66, 67 and 68 should equal the total given in Question 63’s response.

NOTE: Some examples of automated test tools are given in the response options for Question 11.

If your agency tests certain web pages with manual tools and methods only, enter that number here. As noted, this survey is for the reporting period only (June 1, 2022 through May 31, 2023); additional scanning or auditing after the reporting period is not necessary in order to answer this question.

If your agency tests web pages using a combination of both automated and manual tests, then provide that answer in Question 68.

NOTE: The sum of responses to Questions 66, 67 and 68 should equal the total given in Question 63’s response.

NOTE: Some examples of manual testing methodologies are given in the response options for Question 13.

For certain web pages, if your agency uses a combination of both automated testing tools and manual testing tools and methods then enter that number here. As noted, this survey is for the reporting period only (June 1, 2022 through May 31, 2023); additional testing after the reporting period is not necessary in order to answer this question.

NOTE: For each web page tested, a combined methodology is “AND”; not “OR”. In other words, if your agency uses an automated test for a certain set of pages, and your agency uses a manual test for other pages, enter those results in Questions 66 and Question 67 respectively instead of here.

NOTE: The sum of responses to Questions 66, 67 and 68 should equal the total number given in Question 63’s response.

Estimate how many individual pages only an internal user to your agency could access:

• A web application may work on a single web page (single URL), but have multiple tabs and sections with dynamically generated content depending on the user’s tasks (this counts as one web page),
• A single web page may be automatically rendered one way for a PC browser, and another way for a Tablet/Mobile Device (this counts as one web page).

This estimated page number can be your agency’s estimation based on available data sources. Sources include:

• Your agency’s web team,
• The analytics your agency uses.

Only estimate the number of unique web pages that were tested for accessibility manually, with an automated tool, and/or both manually and with an automated tool during the current reporting period (June 1, 2022 through May 31, 2023).

If, during this reporting period, your agency only tested the required digital content elements in Question 78 for this assessment, answer “10” web pages for this question.

If, during this reporting period your agency tested additional pages, then your agency’s answer should include the 10 required plus the additional number your agency tested as part of your agency’s regular program.

NOTE: If a web application appears on a single web page (single URL), count it as one web page.

For a web page to be Section 508 conformant, the entire page must meet all applicable Section 508 technical requirements. For web, this is, at a minimum, WCAG 2.0 Level A and AA Success Criteria.

To be able to report accurate data for this question, each page must be fully tested; manual testing is necessary (but may be used alongside automated tools).

If your agency has only tested the required 10 web pages in Question 78, please provide metrics here for only those pages. If your agency tested additional pages within the reporting period (June 1, 2022 through May 31, 2023), use (combine) both data sets to report conformance metrics for your agency’s internet sites.

NOTE: Web-based applications with dynamic content or customizable views within a single page should be counted as one page.

Follow the formula below to report the total percentage of web pages that are fully conformant:

1. Determine whether each web page tested “passes” or “fails” Section 508 conformance.
   • “Pass” means that the web page meets all applicable Section 508 technical requirements.
2. Total Percentage = [total number of passing web pages divided by the total number of web pages tested] x 100%.
3. Example: 20 web pages are tested. 13 web pages are found to be fully conformant. 7 web pages have one or more Section 508 defects present. 13/20 = .65 x 100 = 65% of web pages fully conform to Section 508 standards. Round to the nearest whole number when necessary.

If your agency only tested the required 10 web pages in Question 78, please provide metrics here for only those pages. If your agency tested additional pages within the reporting period (June 1, 2022 through May 31, 2023), use (combine) both data sets to report conformance metrics for your agency’s internet sites.

Below is an example of how to calculate the average number of Section 508 non-conformance issues per page:

1. Determine how many web pages were evaluated in the reporting period.
2. Review agency test reports (manual testing, automated testing, or a combination of both manual and automated testing) and count how many non-conformance issues were found for each page tested.
   • Additional testing is not needed to answer this question; use the test reports your agency has available to provide data for this question.
3. Average number of non-conformance issues per page= [total number of all non-conformance issues found divided by the total number of pages].
4. For example: 20 web pages are tested. The defects found per page are: 45, 75, 80, 12, 30, 48, 53, 90, 5, 16, 20, 22, 4, 8, 16, 11, 21, 13, 9, 0 = 578. 578/20 = 28.9. Round to the nearest whole number and report 29.

NOTE: Web-based applications with dynamic content or customizable views within a single page should be counted as one page.

If your agency tests certain web pages with automated tools only, enter that number here. As noted, this survey is for the reporting period only (June 1, 2022 through May 31, 2023); additional testing after the reporting period is not necessary in order to answer this question.

If your agency tests web pages using a combination of both automated and manual tests (to fully evaluate against all applicable Success Criteria) then provide that answer in Question 75.

NOTE: The sum of responses to Questions 73, 74 and 75 should equal the total given in Question 70’s response.

NOTE: Some examples of automated test tools are given in the response options for Question 11.

If your agency tests certain web pages with manual tools and methods only, enter that number here. As noted, this survey is for the reporting period only (June 1, 2022 through May 31, 2023); additional scanning or auditing after the reporting period is not necessary in order to answer this question.

If your agency tests web pages using a combination of both automated and manual tests, then provide that answer in Question 75.

NOTE: The sum of responses to Questions 73, 74 and 75 should equal the total given in Question 70’s response.

NOTE: Some examples of manual testing methodologies are given in the response options for Question 13.

For certain web pages, if your agency is using a combination of both automated testing tools and manual testing tools and methods then enter that number here. As noted, this survey is for the reporting period only (June 1, 2022 through May 31, 2023); additional testing after the reporting period is not necessary in order to answer this question.

NOTE: For each web page tested, a combined methodology is “AND”; not “OR”. In other words, if your agency uses an automated test for a certain set of pages, and your agency uses a manual test for other pages, enter those results in Questions 73 and Question 74 respectively instead of here.

NOTE: The sum of responses to Questions 73, 74 and 75 should equal the total given in Question 70’s response.

Verify that your agency has an accessibility statement published. This may be a link (e.g., in your agency’s website footer) to an accessibility statement on the domain website. The statement may be its own page or within a page which contains several website policies.

For example: “The General Services Administration is committed to providing access to our websites for all visitors with disabilities. Section 508 is a federal law that requires agencies to provide individuals with disabilities access to electronic and information technology and data comparable to those who do not have disabilities, unless an undue burden would be imposed on the agency…”

For additional examples, and directions how to find the accessibility statement on your agency’s site, see “Developing a Website Accessibility Statement” on Section508.gov

Review your agency’s accessibility statement to validate that it includes all the required information.

For example:
“…If you have a problem viewing any material on GSA.gov, or another GSA website, while using assistive technologies, please contact our Section 508 coordinators at cio508help@gsa.gov or 202-208-0799 for assistance. You may also send your concerns directly to the page owners by locating the contact(s) on each page. In your email, please indicate the nature of your accessibility problem, the preferred format in which you want to receive any materials, and your contact information…. Last reviewed: 2023-03-07”

For additional examples, and directions on how to find the accessibility statement on your agency’s site, see “Developing a Website Accessibility Statement” on Section508.gov.

NOTE for option d): Do not assume that this website is fully Section 508 conformant. If the page was fully tested (for all 38 applicable WCAG Success Criteria) prior to the reporting period (using either manual methods or a combination of automated and manual methods), the results were documented, and the page remains unchanged since the test, your agency may use those results to answer the “fully conformant” part of this question.

To find out which of your agency’s internal intranet web pages count as “Top viewed”, use the same approach as in the Supplemental Guidance for Question 70. Your agency should identify the top 10 viewed web pages within the entire reporting period (June 1, 2022 through May 31, 2023).

Testing each web page for full conformance to Section 508 will require comprehensive manual testing. Please fully test each web page and report the number of failures found by web page for each Section 508 Standard/WCAG Success Criterion.

If your agency does not have any intranet pages, please select N/A. If your agency has less than 10 intranet pages, test all possible pages and report results. If your agency has intranet pages but does not have resources to test, please select “Unavailable.”

NOTE: Web-based applications with dynamic content or customizable views within a single page should be counted as one page.

If your agency tests web pages using automated tools only [See Question 73], your agency must switch to a different method to respond to this assessment criteria. Your agency must instead use a manual test process [See Question 74], or a combined manual and automated test process [See Question 75].

Please report the total number of each type of Success Criteria/Section 508 standard failure found on the 10 web pages. For example, if on your agency’s Benefits page, there are 16 instances of missing alternative text on the page, report “16” for 1.1.1 Non-text Content. On the second page, there are no instances of failures for 1.1.1 Non-text Content; report zero.

If a given Success Criteria does not apply to the page tested, report zero.

To find out which of your agency’s publicly available internet web pages count as “Top viewed”, use the same approach as in the Supplemental Guidance for Question 62. Your agency should identify the top 10 viewed web pages within the entire reporting period (June 1, 2022 through May 31, 2023).

Testing each web page for full conformance to Section 508 will require comprehensive manual testing. Please fully test each web page and report the number of failures found by web page for each Section 508 Standard/WCAG Success Criterion.

If your agency does not have any internet pages, please select N/A. If your agency has less than 10 internet pages, test all possible pages and report results. If your agency has internet pages but does not have resources to test, please select “Unavailable.”

NOTE: Web-based applications with dynamic content or customizable views within a single page should be counted as one page.

If your agency tests web pages using automated tools only [See Question 66], your agency must switch to a different method to respond to this assessment. Your agency must instead use a manual test process [See Question 67], or a combined manual and automated test process [See Question 68].

Please report the total number of each type of Success Criteria/Section 508 standard failure found on the 10 web pages. For example, if on your agency Home page, there are 8 instances of missing alternative text on the page, report “8” for 1.1.1 Non-text Content. On the second page, there are no instances of failures for 1.1.1 Non-text Content; report zero.

If a given Success Criteria does not apply to the page tested, report zero.

To find out which of your agency’s electronic documents count as “Top viewed”, use the same approach as in the Supplemental Guidance for Question 62. Your agency should identify the top 10 viewed electronic documents within the entire reporting period (June 1, 2022 through May 31, 2023).

Testing each electronic document for full conformance to Section 508 will require comprehensive manual testing. If your agency tests electronic documents using automated tools only, your agency must switch to a different method to respond to this assessment criteria. Your agency must instead use a manual test process or a combined manual and automated test process. Please fully test each electronic document and report the number of failures found by document for each Section 508 Standard/WCAG Success Criterion.

If your agency does not have any electronic documents, please select N/A. If your agency has less than 10 electronic documents, test all possible electronic documents and report results. If your agency has electronic documents but does not have resources to test, please select “Unavailable.”

Do not pull the document from an internal repository; download the document directly from the site and test that version. This ensures that your agency is testing the same version that end users of the site have access to.

Please report the total number of each type of Success Criteria failure found in the 10 electronic documents. For example, if in your agency Factsheet, there are 12 instances of missing alternative text in the electronic document, report “12” for 1.1.1 Non-text Content. In the second document, there are no instances of failures for 1.1.1 Non-text Content; report zero.

If a given Success Criteria does not apply to the electronic document tested, report zero.

To find out which of your agency’s public and internal videos count as “Top viewed”, use the same approach as in the Supplemental Guidance for Question 62 and 70. Your agency should identify the top 5 viewed videos within the entire reporting period (June 1, 2022 through May 31, 2023). Include your agency videos hosted on other sites such as YouTube.

Testing each video for full conformance to Section 508 will require comprehensive manual testing. Please fully test each video and report the number of failures found by video for each Section 508 Standard/WCAG Success Criterion.

If your agency does not produce or host any videos, please select N/A. If your agency has less than 5 public and internal videos, test all possible videos and report results. If your agency has videos but does not have resources to test, please select “Unavailable.”

Please report the total number of each type of Success Criteria failure/Section 508 Standard found on the 5 videos. For example, if on your agency’s About Us video, there are 10 instances of inaccurate captions, report “10” for 1.2.2 Captions (Prerecorded). In the second video, there are no instances of failures for 1.2.2 Captions (Prerecorded); report zero.

If a given Success Criteria does not apply to the video tested, report zero.

Please refer to the definition of Fully Conform before answering this question.

This question applies to the entire application. Please do not assume conformance of the application(s) your agency uses as part of its system.

If your Time and Attendance system includes a badge swipe/ punch card time clock, include those test results when answering this question.

Your agency can search for this product/system’s Accessibility Conformance Report (ACR) from the vendor. This may be posted online or provided in the paperwork when the product/system was purchased/implemented. (NOTE: The ACR may also be under the name Voluntary Product Accessibility Template (VPAT).)

If the product/system was supplied by another federal agency, it may be considered a Government Off-The-Shelf (GOTS) system. If this is the case, an ACR or Government PAT (GPAT) may be searched for.

Your agency may have tested the product/system for accessibility as part of the purchasing/implementation process. Search for test results. If the product/system has already been fully tested (for all 38 applicable WCAG Success Criteria) prior to the reporting period (using either manual methods or a combination of automated and manual methods), the results were documented, and the system remains unchanged since the test, your agency may use those results to answer this question.

This question is only asking about one training course.

Please refer to the definition of Fully Conform before answering this question.

Please do not assume conformance of the training course.

Required digital training may be:

• a course within a Learning Management System (LMS),
• a standalone web-based course,
• a PowerPoint presentation, or
• a PDF document.

Your agency may have tested the training for accessibility as part of the purchasing/implementation process. Search for test results. If the training has already been fully tested (for all 38 applicable WCAG Success Criteria) prior to the reporting period (using either manual methods or a combination of automated and manual methods), the results were documented, and the training remains unchanged since the test, your agency may use those results to answer this question.

Your agency can search for this product/system’s Accessibility Conformance Report (ACR) from the vendor. This may be posted online, or provided in the paperwork when the product was purchased/implemented. (NOTE: The ACR may also be under the name Voluntary Product Accessibility Template (VPAT).)

If the product/system was supplied by another federal agency, it may be considered a Government Off-The-Shelf (GOTS) product. If this is the case, an ACR or Government PAT (GPAT) may be searched for.

NOTE: If your agency’s intranet/web team cannot identify the most used training course for all employees, then your agency POC may need to reach out to those who are responsible for providing training across the agency. This could be Human Resources or another department.

Please refer to the definition of Fully Conform before answering this question.

Please do not assume conformance of the application(s) your agency uses.

Your agency can search for this product Accessibility Conformance Report (ACR) from the vendor. This may be posted online, or provided in the paperwork when the product was purchased/ implemented. (NOTE: The ACR may also be under the name Voluntary Product Accessibility Template (VPAT).)

If the product was supplied by another federal agency, it may be considered a Government Off-The-Shelf (GOTS) system. If this is the case, an ACR or Government PAT (GPAT) may be searched for.

Your agency may have tested the product for accessibility as part of the purchasing/implementation process. Search for test results. If the product has already been fully tested (for all 38 applicable WCAG Success Criteria) prior to the reporting period (using either manual methods or a combination of automated and manual methods), the results were documented, and the product remains unchanged since the test, your agency may use those results to answer this question.

Please refer to the definition of Fully Conform before answering this question.

Please do not assume conformance of the application(s) your agency uses.

Your agency can search for this product Accessibility Conformance Report (ACR) from the vendor. This may be posted online, or provided in the paperwork when the product was purchased/implemented. (NOTE: The ACR may also be under the name Voluntary Product Accessibility Template (VPAT).)

If the product was supplied by another federal agency, it may be considered a Government Off-The-Shelf (GOTS) system. If this is the case, an ACR or Government PAT (GPAT) may be searched for.

Your agency may have tested the product for accessibility as part of the purchasing/implementation process. Search for test results. If the product has already been fully tested (for all 38 applicable WCAG Success Criteria) prior to the reporting period (using either manual methods or a combination of automated and manual methods), the results were documented, and the product remains unchanged since the test, your agency may use those results to answer this question.

To determine your agency’s most widely-distributed multifunction printer, your agency POC may need to reach out to those who are responsible for purchasing printers across your agency. This could be the Information Technology department or another department.

To answer this question accurately, along with the interface elements (for direct or remote use of the printer), the Section 508 Hardware requirements must also be tested in order to assess full conformance.

To determine any Section 508 failures:

• Your agency can search for this product Accessibility Conformance Report (ACR) from the vendor. This may be posted online, or provided in the paperwork when the product was purchased/implemented. (NOTE: The ACR may also be under the name Voluntary Product Accessibility Template (VPAT).)
• Your agency may have tested the product for accessibility as part of the purchasing/implementation process. Search for test results. If the product has already been fully tested (for all 38 applicable WCAG Success Criteria) prior to the reporting period (using either manual methods or a combination of automated and manual methods), the results were documented, and the product remains unchanged since the test, your agency may use those results to answer this question.

Please refer to the definition of Fully Conform before answering this question.

If your agency develops this type of software, there may be an associated Accessibility Conformance Report (ACR), or it may be considered a Government Off-The-Shelf (GOTS) system. If this is the case, an ACR or Government PAT (GPAT) may exist.

If your agency develops this type of software and the Section 508 Program Office has not been involved in its testing, review any available Section 508 conformance test reports.

Please refer to the definition of Fully Conform before answering this question.

Your agency may need to reach out to those who are responsible for purchasing kiosks across your agency. This could be the Information Technology department or another department.

To answer this question accurately, along with any interface elements, the Section 508 Hardware requirements must also be tested in order to assess full conformance.

To determine any Section 508 failures:

• Your agency can search for this product Accessibility Conformance Report (ACR) from the vendor. This may be posted online, or provided in the paperwork when the product was purchased/implemented. (NOTE: The ACR may also be under the name Voluntary Product Accessibility Template (VPAT).)
• Your agency may have tested the product for accessibility as part of the purchasing/implementation process. Search for test results. If the product has already been fully tested (for all 38 applicable WCAG Success Criteria) prior to the reporting period (using either manual methods or a combination of automated and manual methods), the results were documented, and the product remains unchanged since the test, your agency may use those results to answer this question.

Please refer to the definition of Fully Conform before answering this question.

If your agency’s telework agreement is a web form, it should be tested as a web page. If your agency’s telework form is a fillable electronic document, it should be tested as an electronic document.

Please refer to the definition of Fully Conform before answering this question.

Please do not assume conformance of the application(s) your agency uses.

SSO authentication allows a user to securely authenticate with multiple applications and websites using one set of credentials. SSO is different from two-factor authentication and multi-factor authentication.

NOTE: If your agency uses more than one type of authentication service, all the types in use must be conformant to answer “Yes”.

To determine any Section 508 failures:

• Your agency may use the product/service Accessibility Conformance Report (ACR) from the vendor. This may be posted online, or provided in the paperwork when the product was purchased/implemented. (NOTE: The ACR may also be under the name Voluntary Product Accessibility Template (VPAT).)
• If the product was supplied by another federal agency, it may be considered a Government Off-The-Shelf (GOTS) system. If this is the case, an ACR or completed Government Product Accessibility Template (GPAT) may be used.
• Your agency may have tested the product for accessibility as part of the purchasing/implementation process. Search for test results. If the product has already been fully tested (for all 38 applicable WCAG Success Criteria) prior to the reporting period (using either manual methods or a combination of automated and manual methods), the results were documented, and the product remains unchanged since the test, your agency may use those results to answer this question.

Please refer to the definition of Fully Conform before answering this question.

Your agency is responsible for ensuring all ICT it procures, creates, maintains or USES is accessible. If your agency’s employees receive an electronic W-2 provided or produced by another agency, do not assume the W-2 conforms to Section 508 standards. Test your agency’s W-2 and select the best response.

NOTE: If your agency only sends paper W-2 forms to employees, select N/A. If your agency sends employees an electronic document (either by request or automatically), then it should be tested as an electronic document. If your agency allows employees to access an online copy of their W-2, then that system should be tested as a web page.

Please refer to the definition of Fully Conform before answering this question.

Your agency’s feedback/complaint process may only include providing a phone number and/or email address as the method to submit feedback or a complaint. If this content is provided digitally (e.g., on a web page, email signature, etc.), the entire user path to reach that information to access/activate the phone/email address should fully conform to all applicable Section 508 standards.

This feedback/complaint mechanism may be internal, public facing, or both.

For tracking, your agency may use a help desk or IT system, spreadsheet, or another agency-specific method to track Section 508 complaints. Your agency may report on a recurring basis or ad hoc, and reporting may be a formal report or informal, such as an email.

Please refer to the definition of Complaint.

Your agency’s 508 Program Office should be one of the primary points of contact for 508-related formal complaints, but complaints may be handled in collaboration with or primarily by other departments. Your agency may need to contact other department(s) that handle such complaints, such as your parent agency, Human Resources, Civil Rights Office, or the points of contact for the Section 504 Office.

NOTE: Complaints differ from public feedback responses that your agency receives [See Question 99].

Your agency response should include only those formal complaints which have reached their conclusion (i.e., have a “closed” status through successful resolution, or adjudication, or otherwise have a “closed” status). Do not include complaints which remain in process, unresolved, ongoing, or any similar status.

NOTE: The number of complaints [Question 95] minus the number of closed complaints reported here [Question 97] should equal the number of open complaints within the reporting period (June 1, 2022 through May 31, 2023).

The feedback mechanism for Section 508 related issues is required as part of the “OMB Strategic Plan for Improving Management of Section 508 of the Rehabilitation Act” of 2013 (see page 3 of the plan, available at https://obamawhitehouse.archives.gov/sites/default/files/omb/procurement/memo/strategic-plan-508-compliance.pdf).

Your agency POC may need to contact the person(s) responsible for addressing feedback from the public to answer this question.

If the person(s) responsible for addressing feedback from the public do not track the number of feedback items, answer “Unknown”.

NOTE: Public feedback on Section 508 is different from complaints pertaining to Section 508.

Your agency response should include only those public feedback responses which have reached their conclusion (i.e., have a “closed” status through successful resolution, or adjudication, or otherwise have a “closed” status). Do not include feedback responses which remain in process, unresolved, ongoing, or any similar status.

NOTE: The number of feedback responses [Question 99] minus the number of closed feedback responses reported here [Question 100] should equal the number of currently open feedback responses within the reporting period (June 1, 2022 through May 31, 2023).

Each solicitation must include all applicable language requiring the ICT to be conformant to Section 508 requirements.

To find your agency’s recent ICT-related solicitations:

• Seek out the assistance of those in your agency responsible for ICT procurement,
• Find your agency’s most recent solicitations where they are posted online (e.g., the System for Award Management (SAM.gov); the GSA eBuy site),
• Review the GSA Solicitation Review Tool (SRT) results (if your agency uses the SRT).

NOTE: Refer to the definition of ICT (Information and Communication Technology) for the scope of software and services covered by this question.

Consider all agency web content when answering this question (e.g., internally developed or procured). The expectation is not that agencies thoroughly review every ACR and/or accessibility test report within the reporting period to find this information; this may be an agency estimation of common non-conformance issues identified in test accessibility reports/ACRs within the reporting period.

This information will help provide a sense of the common non-conformance issues across agencies and help tailor recommendations back to agencies and/or Congress.

Please see Definition of Terms for a description of shared service, reimbursable service, and e-gov line of business.

Please refer to the definition of Fully Conform before answering this question.

If the product is supplied to another federal agency, it may be considered a Government Off-The-Shelf (GOTS) system. If this is the case, an ACR or Government PAT (GPAT) may be reviewed.

Please do not assume conformance of the ICT service(s). Your agency POC may need to contact the product owner to identify any Section 508 test results for the current version of the ICT service.

Please use this text field to write any additional details or narrative about your program, answer selections, etc. When referencing a specific question, please include the question number (e.g., Question 76).