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Web-based Information, Documentation and Support

ICT Accessibility Requirements Statement per the Revised Section 508 of the Rehabilitation Act

Electronic Content

Technical Criteria:

E205.1 General -
Electronic content shall comply with E205.

E205.3 Agency Official Communication -
Electronic content that is not public facing shall conform to the accessibility requirements specified in E205.4 when such content constitutes official business and is communicated by an agency through one or more of the following:

  1. An emergency notification;
  2. An initial or final decision adjudicating an administrative claim or proceeding;
  3. An internal or external program or policy announcement;
  4. A notice of benefits, program eligibility, employment opportunity, or personnel action;
  5. A formal acknowledgement of receipt;
  6. A survey questionnaire;
  7. A template or form;
  8. Educational or training materials; or
  9. Intranet content designed as a Web page.

E205.4 Accessibility Standard (WCAG 2.0) -
Electronic content that is not public facing shall conform to the accessibility requirements specified in E205.4 when such content constitutes official business and is communicated by an agency through one or more of the following:

  1. An emergency notification;
  2. An initial or final decision adjudicating an administrative claim or proceeding;
  3. An internal or external program or policy announcement;
  4. A notice of benefits, program eligibility, employment opportunity, or personnel action;
  5. A formal acknowledgement of receipt;
  6. A survey questionnaire;
  7. A template or form;
  8. Educational or training materials; or
  9. Intranet content designed as a Web page.

E205.4.1 Word Substitution when Applying WCAG to non-Web Documents -
For non-Web documents, wherever the term “Web page” or “page” appears in WCAG 2.0 Level A and AA Success Criteria and Conformance Requirements, the term “document” shall be substituted for the terms “Web page” and “page”. In addition, in Success Criterion in 1.4.2, the phrase “in a document” shall be substituted for the phrase “on a Web page”..

The following standards are applicable:

The following standards are applicable:

602 Support Documentation

603 Support Services

302 Functional Performance Criteria

 

ICT Support and Services

Technical Criteria:

E208.1 General -
Where an agency provides support documentation or services for ICT, such documentation and services shall conform to the requirements in Chapter 6.

E601.1 Scope -
The technical requirements in Chapter 6 shall apply to ICT support documentation and services where required by 508 Chapter 2 (Scoping Requirements), 255 Chapter 2 (Scoping Requirements), and where otherwise referenced in any other chapter of the Revised 508 Standards or Revised 255 Guidelines.

E602.1 General -
Documentation that supports the use of ICT shall conform to 602.

E602.2 Accessibility and Compatibility Features -
Documentation shall list and explain how to use the accessibility and compatibility features required by Chapters 4 and 5. Documentation shall include accessibility features that are built-in and accessibility features that provide compatibility with assistive technology.

E602.3 Electronic Support Documentation -
Documentation in electronic format, including Web-based self-service support, shall conform to Level A and Level AA Success Criteria and Conformance Requirements in WCAG 2.0 (incorporated by reference, see 702.10.1).

E602.4

E602.3 Electronic Support Documentation -
Documentation in electronic format, including Web-based self-service support, shall conform to Level A and Level AA Success Criteria and Conformance Requirements in WCAG 2.0 (incorporated by reference, see 702.10.1).

E602.4 Alternate Formats for Non-Electronic Support Documentation -
Where support documentation is only provided in non-electronic formats, alternate formats usable by individuals with disabilities shall be provided upon request.

E603.1 General -
ICT support services including, but not limited to, help desks, call centers, training services, and automated self-service technical support, shall conform to 603.

E603.2 Information on Accessibility and Compatibility Features -
ICT support services shall include information on the accessibility and compatibility features required by 602.2.

E603.3 Accommodation of Communication Needs -
Support services shall be provided directly to the user or through a referral to a point of contact. Such ICT support services shall accommodate the communication needs of individuals with disabilities.

 

Functional Performance Criteria:

301.1 Scope -
The requirements of Chapter 3 shall apply to ICT where required by 508 Chapter 2 (Scoping Requirements), 255 Chapter 2 (Scoping Requirements), and where otherwise referenced in any other chapter of the Revised 508 Standards or Revised 255 Guidelines.

302.1 Without Vision -
Where a visual mode of operation is provided, ICT shall provide at least one mode of operation that does not require user vision.

302.2 With Limited Vision -
Where a visual mode of operation is provided, ICT shall provide at least one mode of operation that enables users to make use of limited vision.

302.3 Without Perception of Color -
Where a visual mode of operation is provided, ICT shall provide atleast one visual mode of operation that does not require user perception of color.

302.4 Without Hearing -
Where an audible mode of operation is provided, ICT shall provide at least one mode of operation that does not require user hearing.

302.5 With Limited Hearing -
Where an audible mode of operation is provided, ICT shall provide at least one mode of operation that enables users to make use of limited hearing.

302.6 Without Speech -
Where speech is used for input, control, or operation, ICT shall provide at least one mode of operation that does not require user speech.

302.7 With Limited Manipulation -
Where a manual mode of operation is provided, ICT shall provide at least one mode of operation that does not require fine motor control or simultaneous manual operations.

302.8 With Limited Reach and Strength -
Where a manual mode of operation is provided, ICT shall provide at least one mode of operation that is operable with limited reach and limited strength.

302.9 With Limited Language, Cognitive, and Learning Abilities -
ICT shall provide features making its use by individuals with limited cognitive, language, and learning abilities simpler and easier.

 

Instructions

The Accessibility Requirements Report should be incorporated into the solicitation requirements document (SOO, SOW, PWS, etc.). Please go to the Revised 508 Standards Toolkit (https://section508.gov/manage/program-roadmap) for further information on the procurement process.

Section508.gov

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