This session will provide a detailed look at how FDIC leverages the ServiceNow platform to manage and scale its digital accessibility operations. Participants will learn how FDIC uses ServiceNow for document remediation requests, Section 508 training, ICT application testing, and IT reasonable accommodation requests. The session will emphasize the value of strong ticket management practices for maintaining timely compliance, and demonstrate how ServiceNow’s reporting tools - such as dashboards, charts, and data exports- help monitor performance and inform leadership.
Registrants will be able to submit questions in advance during the registration process.
Real-time captioning and sign language interpretation will be provided.
Event Details
DATE: Tuesday, November 17, 2026
TIME: 1:00 PM - 2:30 PM ET
WHERE: Virtual webinar
