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Technology Accessibility Playbook—A Practical Guide to Building an Effective Section 508 Program

We’re excited to launch the newly updated Technology Accessibility Playbook, a practical guide to help federal agencies build and sustain effective Section 508 Programs that ensure their technology is accessible to everyone—including people with disabilities.

Why It Matters

According to the CDC, over 70 million Americans live with a disability. Yet too many government websites, applications, and digital tools remain inaccessible to members of the public and federal employees alike. The Section 508 law requires that federal agencies develop, procure, maintain, and use information and communication technology (ICT) that’s accessible. Meeting this obligation isn’t just about compliance—it’s about delivering quality digital services to all taxpayers.

Accessible technology improves usability for all, reduces legal risk, and supports broader information assurance goals like privacy and security. This Playbook helps agencies take a strategic, scalable, and measurable approach to accessibility.

What’s New in the 2025 Edition?

The updated Technology Accessibility Playbook streamlines the guidance agencies need to meet Section 508 requirements with a focus on leadership, integration, and accountability. Key updates include:

  • A Clear Framework for Section 508 Program Success

Twelve “plays” walk agencies through the steps needed to establish and manage an effective program—from leadership commitment to workforce training.

  • Stronger Emphasis on Executive Leadership

Plays 1–4 focus on foundational actions: establishing a Section 508 Program Manager, assessing program maturity, setting measurable goals, and embedding accessibility in policy and performance planning.

  • Better Integration Across Agency Operations

Plays 5–8 provide strategies to embed accessibility in governance, budgeting, acquisitions, and system design—ensuring 508 compliance is not an afterthought, but a core function.

  • Support for Continuous Improvement

Plays 9–12 focus on aligning development and testing practices with accessibility requirements, managing issues, and growing an accessibility-capable workforce.

Who Should Use It?

This guide is built for federal Chief Information Officers (CIOs), Chief Acquisition Officers (CAOs), Section 508 Program Managers, and anyone supporting the execution of accessibility policies within federal agencies. Whether you’re just starting out or looking to mature your program, the Playbook offers scalable guidance grounded in real-world practices from both government and industry.

How to Get Started

Explore the Playbook today and begin implementing the plays that align with your agency’s current maturity level and strategic goals.

Together, we can ensure that federal digital services are usable and accessible to all.

Reviewed/Updated: September 2025

Section508.gov

An official website of the General Services Administration

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