Findings: Conformance of Tested ICT

% of agencies that could not estimate the number of ICT they owned or operated.

45%

20 agencies could not estimate the number of ICT they owned or operated

40%

19 agencies did not know how many public-facing web pages they owned or operated

37%

22 agencies did not know how many intranet web pages they owned or operated

35%

21 agencies did not know how many electronic documents they owned or operated

43%

26 agencies did not know how many hardware ICT item they owned or operated

45%

27 agencies did not know how many software titles they owned or operated

The assessment asked agencies to report on the accessibility testing outcomes for ICT evaluated during routine business operations over the past year. Agencies reported on public-facing and intranet web pages, hardware, software, and public-facing electronic documents. The assessment survey asked agencies to report the total number of items they owned and operated in each category, how many were tested for Section 508 conformance, and how many fully conformed.

Key data points from 60 agencies include:

On average, 50 percent of agencies lacked a mechanism to track ICT accessibility conformance testing and results for ICT. This includes:

Public-facing web pages: 24 agencies (40%)
Intranet web pages: 31 agencies (52%)
Electronic documents: 29 agencies (48%)
Hardware: 31 agencies (52%)
Software: 30 agencies (50%)

Over one-third of the 60 agencies could not estimate the number of ICT they own or operate for at least one ICT type. This includes:

Public-facing web pages: 19 agencies (32%)
Internal web pages: 22 agencies (37%)
Electronic documents: 21 agencies (35%)
Hardware: 26 agencies (43%)
Software: 27 agencies (45%)

Analysis reveals varying levels of conformance and varying amounts of ICT tested. Approximately half of agencies reported testing their ICT within the last year; the other half did not provide data. Agencies reported varying levels of full conformance across ICT categories of the ICT tested:

Hardware: 83% fully conformant, with agencies reporting hardware having the highest rate of full conformance but representing the smallest ICT percentage tested.
Public-Facing web pages: 72% fully conformant.
Internal web pages: 65% fully conformant, which had the highest ICT percentage tested.
Software: 47% fully conformant.
Electronic documents: 38% fully conformant, the lowest among ICT categories.

Agencies should monitor and provide more data to achieve a complete understanding of governmentwide ICT conformance with Section 508. This is especially important for agencies that do not currently monitor or quantify the ICT they own, operate, or test. There is a clear opportunity to improve the scope and coverage of ICT testing.

Table 5: Conformance of ICT tested in the past year
ICT Type	Number of agencies that submitted data (out of 60)¹	Total owned or operated by agencies (estimated)	Percentage of total tested	Percentage tested that fully conform
Public-Facing Web Pages	41	1,675,226	37%	72%
Intranet Web pages	30	4,701	53%	65%
Electronic Documents	38	4,602,276	25%	38%
Hardware	24	1,762,155	4%	83%
Software	27	47,104	5%	47%

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Footnotes

Some agencies submitted partial data. For example, they reported how many ICT assets they own for a given type but did not report how many were tested, or they were unsure of how many ICT assets they own and operate but did report how many they tested during the past year. ↩

Reviewed/Updated: March 2026