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Findings: Conformance of Top Viewed ICT

As Figure 4 shows, on average, about 23 percent of agencies did not test at least one of their top-viewed ICTs. This year’s submission included less top-viewed ICT data because components did not submit their own data; instead, it was included in their parent agencies’ submissions. The top-viewed submissions only included the top five videos and top 10 web pages and electronic documents for the entire agency or parent agency. The submitted data indicates that agencies lack sufficient resources or capacity to conduct comprehensive testing of the ICT they procure, develop, maintain, or use.

Stacked bar chart showing responses for top-viewed ICT: 78% of agencies submitted results for public web pages and 22% did not test. 67% of agencies submitted results for intranet web pages while 23% did not test and 10% did not have intranet. 72% of agencies submitted results for electronic documents while 27% did not test and 1% did not have electronic documents. 67% of agencies submitted results for videos while 23% did not test and 10% did not have any videos.
Figure 4. Percentage of responses for top-viewed ICT*

*Due to a data transcription issue, this image was updated in July to reflect accurate submitted results, did not test, and N/A outcomes.

The governmentwide Section 508 conformance overall for the top-viewed ICT is low, with less than half fully conformant to Section 508 standards. The reported top-viewed ICT outcomes shows:

  • Public Web Pages

    37% | Fully Conformant

  • Intranet Web Pages:

    41% | Fully Conformant

  • Public Electronic Documents

    37% | Fully Conformant

  • Public Videos

    45% | Fully Conformant
Reported conformance rates for top-viewed ICT are higher than in prior years; however, these results may reflect changes in reporting rather than a direct measure of improvement. Compared to FY 2024, fewer agencies reported that they lacked the resources to test ICT, resulting in fewer zero-value responses, and the overall number of respondents declined. Together, these factors affect the distribution of results. As such, readers should avoid comparing year-over-year conformance percentages.
Bar chart of percent of top-viewed ICT that fully conforms showing 37% of public web pages fully conform; 41% of intranet web pages fully conform; 37% of electronic documents fully conform; and 45% of videos fully conform.
Figure 5. Percentage of top-viewed ICT that fully conforms
Table 6: Top viewed ICT key data points
Top-Viewed ICT by Type Number of agencies that tested ICT (out of 60) Number of agencies that did not test ICT (out of 60 agencies) Percentage of fully conformant ICT governmentwide
Public Web Pages 47* 13* 37%
Intranet Web Pages 40*
Six agencies noted they do not have an intranet. 		14 41%
Public Electronic Documents 43*
One agency noted they do not have any public electronic documents. 		16* 37%
Public Videos 40*
Six agencies noted they do not have any videos. 		14* 45%

*denotes updated totals to a data transcription error. Incorrect data initially published was 48 agencies provided results for public web pages and 12 did not test, 42 agencies provided results for intranet web pages while 4 agencies noted they did not have an intranet, 45 agencies provided results for electronic documents and 15 agencies did not test, and 45 agencies provided results for videos, 2 agencies noted they do not have videos, and 13 agencies did not test.

Top Defects

  • Top Section 508 Defect in Most Viewed Videos:

    • 36 CFR 1194 53.42 Audio Description Controls

  • Five Most Common Defects for Top Viewed Public and Intranet Web Pages:

    • 1.1.1 Non-text Content
    • 1.3.1 Info and Relationships
    • 1.4.3 Contrast (Minimum)
    • 2.4.4 Link Purpose (in Context)
    • 4.1.2 Name, Role, Value

  • Five Most Common Defects for Top Viewed Public Electronic Documents:

    • 1.1.1 Non-text Content
    • 1.3.1 Info and Relationships
    • 1.3.2 Meaningful Sequence
    • 2.4.2 Page Titled
    • 2.4.6 Headings and Labels
Reviewed/Updated: July 2026

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