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Core Accessibility Principles for Content Authors

Most accessibility failures in CMS environments involve a small set of recurring issues. Authors should consistently apply the following accessibility practices.

Headings organize content for screen reader users and improve readability.

Use headings in a logical hierarchy:

  • H1 for the page title
  • H2 for major sections
  • H3 for subsections
  • H4-H6 when necessary

Do not:

  • Skip heading levels.
  • Use headings only for visual styling.
  • Bold regular text instead of using actual heading elements.

For example, this heading structure is accessible:

  • H1: Benefits Information
    • H2: Eligibility
    • H2: How to Apply
      • H3: Required Documents

Descriptive links improve navigation for screen reader users and users navigating by links alone. Links should describe their destination or purpose.

Avoid vague phrases such as:

  • Click here
  • Read more
  • More
  • Learn more

Alternative text (alt text) provides a text equivalent description of the image’s purpose. Use alt text for:

  • Informative graphics.
  • Charts.
  • Icons that convey meaning.
  • Photographs containing important information.

Keep alt text concise and meaningful. If an image is decorative, mark it as decorative when the platform supports that option.

Text must have sufficient contrast against its background. Common failures include:

  • Light gray text on white backgrounds.
  • Colored text over images.
  • Low-contrast buttons or links.

Do not rely on color alone to communicate meaning. Instead of “Required fields shown only in red”, use “Required fields marked with both color and text such as "Required".

Structured programmatic lists improve navigation and screen reader interpretation. Use built-in list formatting tools instead of manually typing symbols. Use bulleted or numbered lists instead of typing dashes manually or using spacing to simulate lists.

Use tables only for data. Do not use tables to visually position content on a page. When creating tables, use built-in options, where they exist, for row headers and column headers rather than manually formatting text to appear as a header.

Requirements for accessible tables include:

  • Programmatic headers, such as column or row headers.
  • Simple table structure when possible; avoid merged or split cells unless necessary.
  • Each data cell is programmatically associated with all applicable header cells.

Forms are among the most common outputs of low-code and no-code platforms. Accessibility barriers within forms can prevent users from completing tasks, requesting services, submitting information, or participating in programs.

Authors and administrators should ensure:

  • Form fields have visible and programmatic labels.
  • Instructions are clear and associated with the relevant fields.
  • Required fields are clearly identified.
  • Error messages explain how to correct problems.
  • Keyboard users can complete the entire form.
  • Focus moves appropriately after validation errors.
  • Time limits, if used, are communicated and adjustable when appropriate.

Accessibility testing should include both form completion and error recovery scenarios.

A fully accessible webpage can still fail accessibility requirements if linked documents are inaccessible.

Common document issues include:

  • Missing headings.
  • Missing document language.
  • Improper reading order.
  • Missing alternative text.
  • Untagged PDFs.
  • Incorrect table structure.

Before uploading:

  • Verify document accessibility.
  • Use accessible templates.
  • Export tagged PDFs.
  • Test with accessibility checkers.
  • Prioritize publishing information as accessible HTML rather than relying solely on downloadable files whenever feasible.

Audio-only, video-only and synchronized media require accessibility alternatives that allow users who cannot see, hear, or access portions of the content to obtain equivalent information and understand the content. This may require:

  • Captions
  • Audio descriptions.
  • Transcripts.
  • Accessible media players.

The specific accessibility requirements depend on the type of media and how information is presented.

Before publishing audio, video or multimedia, verify:

  • Captions are accurate and synchronized.
  • Media controls are keyboard accessible and programmatically labeled.
  • Audio descriptions are sufficient.

Resources

Reviewed/Updated: July 2026

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